At Blisszoom, we prioritize your satisfaction and are committed to providing a seamless shopping experience. Our Returns & Refunds Policy ensures fairness and transparency.

1. Damaged or Defective Items:

We take utmost care in packaging and shipping your orders. In the event you receive an item that is damaged or defective due to shipping, we will promptly address the issue.

Responsibility:
Blisszoom takes full responsibility for items damaged or defective during transit.

Resolution:

• Contact us at support@blisszoom.com within 7 days of receiving the damaged or defective item.

• Provide clear photos of the damaged item, along with your order number.

• We will initiate a replacement or offer a full refund, including any applicable shipping fees.

2. Incorrect Items:

In the rare event that you receive the wrong item, we apologize for any inconvenience caused.

Responsibility:

Blisszoom takes full responsibility for shipping incorrect items.

Resolution:

• Contact us at support@blisszoom.com within 7 days of receiving the incorrect item.

• Provide clear photos of the incorrectly received item, along with your order number.

• We will arrange for the correct item to be shipped at no additional cost or offer a full refund, including any applicable shipping fees.

3. Wrong Size:

If you receive an item in the wrong size, we understand the importance of finding the right fit.

Responsibility:

Blisszoom takes responsibility for sending items in the wrong size.

Resolution:

• Contact us at support@blisszoom.com within 7 days of receiving the item in the wrong size.
• Provide clear photos of the item with incorrect sizing, along with your order number.
• We will facilitate the exchange for the correct size or offer a full refund, including any applicable shipping fees.

4. Returns for Other Reasons:

For non-defective items, our return policy extends for 30 days from receiving your order.

Responsibility:

Customers are responsible for return shipping costs.

Resolution:

• Contact us at support@blisszoom.com within 30 days of receiving your order.
• Return the item in its original condition and packaging.
• Once we receive the returned item, we will issue a refund for the product cost, excluding the initial shipping fees.

5. Refund Processing Time:

Refunds will be processed within 3-5 business days after receiving the returned item or resolving the issue.

6. Contact Us:

For any concerns or assistance regarding returns and refunds, please contact our support team at:

Email: support@blisszoom.com

Address: 2217 Dudley Lane, Burleson, TX 76028, United States

We are committed to providing a satisfactory resolution and prioritizing your rights as our valued customer.

Blisszoom reserves the right to update or modify this Returns & Refunds Policy at any time, and changes will be effective immediately upon posting on our website.